In the event of a server crash that removes all players from the table or prevents the hand from continuing, the hand will be considered dead (void) and all the money will be returned to all players after an investigation is completed within 48 hours.
2. Errors that do not cause a dead hand:
In the event the game pushes the pot to the wrong player or misreads the winning hand, certified poker support service members will correct the error by adjusting the players' accounts within 24 hours.
3. Cheating of any kind:
If management suspects such an activity, the player(s) accused will be investigated. Players found to have been, or reasonably suspected of cheating in any form, will have their account privileges terminated throughout Boss Media's casinos indefinitely. Using the standard of "beyond a reasonable doubt" to indicate cheating, BetClub Poker has the right to confiscate any funds won while cheating. Confiscated funds will be distributed to victim players. Boss Media/BetClub Poker will never keep confiscated funds. Any player who has funds confiscated for cheating will be told the screen names of the players who have received their money.
4. Team play or collusion:
Team play or collusion is the act of two or more players "teaming up" to gain a competitive advantage by signalling card values or making raises and re-raises that are intended to force a victim player out of a pot. If customer service receives a complaint about such an activity or management suspects such activity, the players accused/suspected will have their accounts and playing activity reviewed by management. Players found to have been acting, or reasonably suspected of acting as a team, will have their account privileges terminated throughout Boss Media's casinos indefinitely. If warranted, BetClub Poker has the right to confiscate any funds won while acting as a team. Confiscated funds will be distributed to victim players.
5. Violations of house rules - If a player commits any of the following acts, he is in breach/violation of house rules:
- A.Players may not chat about a hand while it is in progress (i.e., a comment like "I have a heart flush draw." General comments like "I'm going to get my revenge this hand" may be considered acceptable);
- B.Players may not offer advice to another player through the chat during a hand, or urge a player to take any kind of action;
- C.Only English and the table specific language may be written in the chat;
- D.Any foul, abusive or threatening language will not be tolerated on any game table;
- E.Players may not chat about any mucked cards they held during a hand; and
- F.Players may not chat about any current cards being held during a hand.