March 27, 2013
Dear Valued Customers,
Over the past 9 years, we have been very grateful to service you and provide you with the most personal and VIP oriented poker room online. With many changes in the online gaming industry, it has been a struggle to continue to support our players and affiliates to the fullest. While we have grown very fond of our Players, Partners and Affiliates – we regret to inform you that BetClub Poker has made the unfavorable decision to close its gaming/poker operations.
As always, the team at BetClub Poker will work to ensure that you are taken care of to the fullest, and with that in mind, please see the below timeline for moving forward with BetClub Poker.
Today until March 31st 2013, 12:59 GMT
Gameplay will continue as usual. All players are more than welcome to continue participating in all of our games (Poker and Black Jack) up until March 31st, 2013 at 23:59 GMT. We advise that you take this time to play your money through and make the relevant cashouts.
April 1st – April 2nd, 2013
BetClub Poker will no longer be allowing players to participate in our Gaming Features (Poker or Side Games); You will be able to access the software/cashier until 23:59 on April 2nd, 2013 to make any cashouts necessary. If you are eligible for rakeback, VIP Prizes or Race Prizes (provided from your affiliate) it will be paid into your poker account promptly on the 1st of April. If you have any questions regarding your rakeback, race or VIP payments, please contact support[at]betclubpoker.com on or before the 12th of April, 2013.
April 20th, 2013
By this date, all Affiliate and Partner Payments will be made. If you believe you are still owed any money, please contact support[at]betclubpoker.com within 24 hours to ensure a speedy reply regarding the discrepancy.
April 30th, 2013
This will be the last day in which you can contact the team at BetClub Poker regarding any issues/concerns for Cashouts, Administration etc. Please note that from this date forward, you must contact Envoy at EnvoySweSupport@envoyservices.com for any cashout related queries or email@example.com for any Gaming related queries.
Again, we would like to thank everyone for their involvement with BetClub Poker over the years. We wish everyone the best and hope that we will meet again under more promising circumstances.
Please do not hesitate to contact us at any time as we are here to help you through this transitioning process as much as possible.
All The Best,
The BetClub Poker Team